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7 Days refund policy
If You Want To Return or Exchange Contact Our Team Within 7 Days
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Frequently asked questions
How much does shipping cost?
We offer free shipping on all order with any minimum order requirements.
What Is Refund Process?
To request a refund:
- Contact Us: Reach out to our Customer Support team at Phone: (042) 37204328 with your order details and reason for the return.
- Receive Authorization: We will provide a Return Authorization (RA) number and instructions for sending the product back.
- Inspection and Approval: Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Timelines:
- Approved refunds will be processed to your original payment method within 7 - 10.
- Shipping fees and any additional charges are non-refundable unless the return is due to an error on our part.
What Is Exchange Policy?
Exchanges are allowed if:
- The item meets the return eligibility criteria.
- The exchange request is made within 7.
- Any price differences or additional shipping costs are communicated and processed before dispatching the replacement.
If you receive an item that is damaged, defective, or incorrect:
- Contact us within 48 hours of receiving the product.
- Provide photos of the item and packaging for verification.
- Once confirmed, we will arrange for a replacement or issue a full refund, including return shipping costs.
Eligibility for Returns?
You can return products under the following conditions:
- The item is unused, unworn, and in its original condition with all tags, packaging, and accessories intact.
- The return request is made within 7 of receiving the product.
- The item is not marked as "final sale" or "non-returnable".
How to Request a Cancellation?
To cancel an order, please contact us:
- Email: info@eyekartopticians.pk
- Phone: (042) 37204328
Provide the following details when requesting a cancellation:
- Order number
- Full name used for the purchase
- Reason for cancellation
Thank you for choosing Eye Kart Optician. We are committed to providing excellent service and ensuring your satisfaction!